If you’re an NDIS participant or a family member helping manage someone’s plan, you’re maybe wondering if you can use NDIS funding to cover travel costs?” It’s one of those things that seems straightforward at first, but when you dig into the NDIS Core Supports, it gets a bit confusing. And if you’re using services like mobile physiotherapy Melbourne, or you’ve booked a mobile occupational therapy session, the travel question becomes even more relevant.
This guide will break down everything you need to know about travel costs within NDIS Core Supports. We’ll clear up the confusion and give you practical tips. Our goal is to help you understand your plan better and make the most of your NDIS funding.
NDIS Core Supports are the everyday services that help you live as independently as possible. They’re flexible and usually include personal care, social support, transport, and help with daily tasks. Transport comes under the Core budget.
There’s a difference between you travelling and your provider travelling to you. Let’s say you take an Uber to a physio clinic. That might be covered under your transport funding. But if your Melbourne mobile physio comes to your house, the time they spend travelling and the fuel they use might also be billable. But not always. That depends on the agreement you’ve got in place, the type of service, and your NDIS budget.
Travel is often one of the trickiest parts of NDIS service delivery. It’s a mix of old systems, unclear information, and outdated ways of doing things. This can lead to a lot of confusion for everyone involved. Being able to get around is super important for reaching NDIS goals. It’s also vital for providers to run their businesses well.
Even though transport makes up a small part of NDIS spending, it’s functionally very important. If participants can’t easily get to services or community activities, their plans can’t work as intended. This shows how a small piece of the puzzle can impact the whole scheme.
When we talk about travel in the NDIS, we’re looking at three different things: general transport for participants, activity-based transport, and NDIS service provider travel costs.
This is when the NDIS helps cover your travel to appointments, school, or work. The level of support depends on how often you travel and your level of independence. If transport is a regular challenge, you might get more funding.
This is when you’re going somewhere with your support worker, like attending a cooking class or seeing a movie. Here, both your time and your support worker’s time might be covered, including any travel involved.
This applies when your therapist, support worker or care provider comes to you. For example, if you use mobile physiotherapy services in Melton or book a mobile exercise physiology Melbourne session, the provider might charge you for their travel time and travel-related expenses like tolls, fuel, or parking. The cost must be fair and follow the ndis price guidelines.
The NDIS 2025 price guide (now officially called the Pricing Arrangements and Price Limits) has specific rules about how much NDIS service providers can charge for travel. There are two types of travel costs: labour and non-labour.
These are costs that the NDIS service provider charges for the time spent getting to and from your home. This is billed at the same hourly rate as the service itself but capped to certain limits. For example, travel time in metro areas is generally capped at 30 minutes one way. In rural areas, it can go up to 60 minutes.
These costs include kilometres travelled, tolls, parking, and other running costs. The kilometre rate is usually up to $0.99 per km, or up to $2.76/km in very remote areas under the Modified Monash Model. NDIS service providers must clearly outline these charges in your service agreement. You’ll want to double-check that everything is discussed up front to avoid surprises later.
NDIS service providers can charge for travel. This includes time spent travelling and other expenses. But there are strict rules. Following these rules is key for fair and clear billing.
1. Prior Agreement
All travel costs must be agreed upon with the participant beforehand. This needs to be in a written service agreement. This step makes sure everyone knows what to expect. It helps avoid surprise charges or arguments later. Without this agreement, providers might not get paid.
2. Direct Support Link
Travel claims must be directly linked to face-to-face disability support services. This means travel for general business or admin tasks isn’t covered. The travel must clearly be for providing direct support to a participant.
3. Accurate Record-Keeping
Providers must keep exact records. This includes travel times, kilometres driven, and non-labour costs like tolls and parking. These detailed records are important for getting paid. They also show you’re following NDIS rules. Good record-keeping protects both the provider and the participant’s plan.
If a worker sees more than one participant in an area during one trip, the travel time should be split fairly. This includes any eligible return journey for Capacity Building providers. Everyone involved must agree to this beforehand. This makes service delivery more efficient and fair.
The flexibility of NDIS Core Supports is great, but only if you manage it wisely. Travel costs can add up fast, especially if you’re using providers that come to you regularly, like mobile occupational therapy or physiotherapy at home.
To stay on track, make sure your plan has enough Core funding to cover both the service and the travel. If you’re unsure, ask your support coordinator or plan manager to help review your budget. You can also request changes to your plan during a reassessment if travel is eating into your funding too quickly.
Keep all invoices and ask providers to clearly show travel charges. This makes it easier to track your spending and make sure you’re not overpaying.
The NDIS is always changing. Recent policy updates and system issues create big challenges for providers.
A big change starts in July 2025. The price limit for allied therapy services provider travel time will be cut by 50%. This aims to encourage more efficient scheduling. It also wants to give participants clearer cost expectations.
This cut has worried many NDIS service providers. While it aims for NDIS sustainability, mobile providers are concerned. This is especially true for early childhood intervention, which often relies on home visits. Providers are looking at reducing their service areas. This could mean less access to mobile therapy, especially in regional areas. It might also push providers to do more clinic-based sessions.
Lots of people have the same questions, so let’s clear a few things up.
Only if they’re a registered provider and it’s written into your plan.
No. You must agree to it in advance.
That’s usually not covered unless it’s directly related to your NDIS goals.
Also, if you’re working with multiple NDIS service providers, compare their travel policies. Some might waive the travel fee if they’re in the area already. If you’re in a region like Melton or Reservoir, you might be able to share travel costs with other clients. Ask about it. You could save a chunk of money over the year.
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